Downloading the Restore App
To get started, simply download the Restore app on your restaurant's iPhone, iPad, or Mac device from the App Store. You can also locate the app by searching for "Restore by Swipestorm" within the App Store.
Creating Your Account and Setting Up Your Store
Creating Your Account
We recommend using a personal email address instead of the store email for your account.
Open the Restore app and tap "Get Started."
Enter your name, phone number, email, and password.
Setting Up Your Store
Tap "Create New Store."
Enter your store's name, number, phone number, email, and zip code.
Configuring Restore for Your Store
Configure Categories: Select default Complaint Types and Order Methods that best represent your store's needs. You can edit these later in the workspace settings.
Set Expiration: Select the default number of days until unsettled complaints expire. After this period, they will move to a separate section within the app but remain searchable for reference.
Set Labor Cost: Enter the estimated average hourly wage for an employee handling complaints and the average time it takes to handle a complaint from start to finish (in minutes).
Customize Resolutions: Tap "Continue" to generate default items based on your organization's average prices. These items serve as templates for adding resolutions to complaints. They can be customized by adding comments and quantities to address the specific needs of each individual complaint.
Upload your store's Price List using the Price List Update Request Form to ensure that your restaurant has accurate and up-to-date information in analytics.
Activating the Subscription and Billing Process
Once you've configured Restore for your store, you'll need to activate your subscription and complete the billing process. This will enable you to invite your team and start using the app. Your subscription will begin with a 30-day free trial, followed by an auto-renewing subscription that is securely charged through Apple. To avoid any billing issues, it is important to follow these instructions carefully.
Before You Begin
Ensure you have access to:
A device with your restaurant's Apple ID already signed in.
Your restaurant's Apple ID email and password.
Your restaurant's payment method.
Activating Your Subscription
Please note that your personal login to the app is separate from the restaurant's Apple ID, which is only used for payment processing.
Locate the device with your restaurant's Apple ID already signed in.
Verify your restaurant's payment method by opening the Settings app on the device, tapping your name at the top, and selecting "Payment & Shipping." If your Apple ID doesn't have a payment method linked, refer to this article on how to add one: https://support.apple.com/en-us/HT201266.
Depending on your initial setup:
If you signed up and configured your store on a personal device, download the Restore app on the restaurant's device.
If you started the process on the restaurant's device, skip this step.
Open the Restore app on the restaurant's device. If you're not already signed in, sign in using your personal login. By following the previous steps correctly, you can ensure that the restaurant's Apple ID is used for billing, allowing you to finalize your subscription without any billing issues.
Complete the billing process by tapping “Try Free and Subscribe.” After a brief moment, an Apple payment screen will appear. Follow the on-screen instructions to confirm your subscription.
Your subscription should now be active, and your restaurant's Apple ID will be billed for the service. You can now use the app on all of your team's devices without any issues.
Inviting Team Members
Inviting a User
Invited users will receive an email containing a download link and temporary login credentials. They will set a password on their first login, and then their status will change from "Pending" to "Joined."
To invite a user, follow these steps:
Tap your store name in the top-left corner, then tap the gear icon in the top right to access workspace settings.
Tap "Invite User" to add a team member to your workspace.
Enter the name and email address of the team member you want to invite.
Choose the role you want to assign to the team member (Admin, Member, or Viewer).
Tap "Send Invite."
Some users may need to check their spam folder for invite email.