Version 3.6.7 (Released October 14, 2024)
β CARES Report Import
You can now import guest issues directly from a photo or screenshot of a CARES Report, simplifying the process of tracking all issues in one place.
π οΈ Settings Experience
We've made several interaction, performance, and UI improvements across Settings for a smoother and more intuitive experience.
Version 3.6.5 (Released September 30, 2024)
β Track Recovery Experience
Measure guest satisfaction and likelihood of revisiting after settling an issue.
β Issue Occurred Date
Adjust the date an issue occurred, allowing for more accurate record-keeping.
π οΈ Onboarding and Issue Resolution
Made onboarding and issue resolution more delightful.
π οΈ Performance and UI
Experience improved performance and a smoother, more beautiful interface.
π οΈ Issue Expiration Options
Added a 60-day option to provide more flexibility when setting expiration dates for issues.
π Save Button Issue
Fixed an issue where the Save button was incorrectly enabled on category sheets.
π Complaint Card Expiration Label
Fixed the expiration label not updating correctly after settling or unsettling an issue.
π Issue Display
Fixed a bug that ordered issues in the wrong section.
Version 3.6.4 (Released September 23, 2024)
β Resolution Value Actionable Insight
Added an actionable insight to the issue details screen, helping you compare the value of settled issues to the current issue. This provides insight into whether your current resolution offer may be enough to win the guest back.
β Return Likelihood Category
Added a new guest issue category called "Return Likelihood" to track how likely you think it is that the guest will return for their resolution.
β Help Center Links
Added links under certain features to help center articles, making it easier to learn more about specific functionalities.
π οΈ iPad Experience
Small UI improvements to enhance the iPad experience on iOS 18.
π οΈ Color Scheme Adjustments
Made small adjustments to the color scheme to improve consistency and app accessibility.
π οΈ Profile Help Options
Improved the help options in My Profile.
π οΈ Guest Mood Tracking
Replaced the Reactivity Rating category with Guest Mood to provide more helpful tracking options.
π Minor Bug Fixes
Fixed a small bug to improve the invite user experience.
β
Version 3.6.2 and 3.6.3 (Released September 6, 2024)
β Self-Service Onboarding
You can now sign up and start a free trial directly in the app without needing a demo.
β Quick Start Tutorial for New Users
When a new user joins, they will get a quick guide to help them learn the app right away.
Version 3.6.1 (Released August 26, 2024)
β Temporary Shared Access Mode
You can now use temporary Shared Access to complete actions without needing to sign into Shared Access from Home. This eliminates permission errors and makes tasks faster in the moment.
β Delete Users
You can now delete users from your team directly in the app, without needing to contact support.
π οΈ Issue Filtering
We've added new options so you can filter issues by type and order method.
π οΈ Shared Access
Improved the Shared Access feature for better performance.
π οΈ UI Improvements
Made small updates to improve the look and feel of the app.
π User Profile Updates
Fixed an issue where changes to user profiles didn't show up right away.
π Minor Bug Fixes
Resolved some minor bugs for a smoother experience.
β
Version 3.6.0 (Released August 5, 2024)
β Measure Waste by Weight or Volume
You can now measure waste by weight or volume, in addition to quantity.
β Clear Category Selections
Added the ability to clear category selections for issues and waste.
β Issue Activity Stream
A collapsible activity stream has been added to the issue details screen for easier viewing.
β Require Category Selection
You can now require category selection for issues and waste to ensure complete data entry.
β Mark as Settled Button
Added a button to mark issues as settled without needing to add resolutions.
β Notification Options
New notification options for Marked as Send to App, Waste Recorded, and Waste Donated.
β Activity Stream Navigation
Tapping issue activities in the activity stream will now bring you to the issue details screen.
β Notification Navigation
Tapping an issue notification will take you to the issue details screen.
π οΈ Improved Donation Toggle
The mark as donation toggle has been improved for better usability.
π οΈ UI Improvements
Various UI improvements throughout the app for a more beautifully simple experience.
π οΈ Improved Editing
Made editing easier to find and more intuitive throughout the app.
π οΈ Category Type Selections
Creating or editing categories now displays type selections in a more intuitive manner.
π οΈ Improved Speed and Performance
Optimized the app for better speed and performance.
π οΈ Pull to Refresh
Added pull-to-refresh functionality across the app.
π Minor Bug Fixes
Addressed minor bugs.
Version 3.5.0 (Released June 17, 2024)
β Shared Access
We've introduced a game-changing new feature for easier team device sharing. Tap the door icon, enter your PIN, and access your account without needing your email and password. Learn more about Using Shared Access.
β Notifications
We've introduced notifications to help you stay updated more easily. Get alerts for new and settled guest issues by configuring in My Profile β Notifications.
π οΈ Location Switcher
Instead of tapping the location icon at the top left, you can now tap your location name with a drop-down arrow to switch locations.
π Activity Stream
Previously, the activity stream under the details screen wouldn't immediately display new activities. Now, it's as it should be.
Version 3.4.5 (Released June 3, 2024)
β Search to Activity Stream
To make it easier to find the activities you're looking for, we've added a search feature to the Activity Stream. You can easily search by reporter, description, or name.
β View Related Issues
Now, by tapping the system-flag icon in the Details screen, you can see all the issues that have a matching phone or receipt number.
π οΈ Time Toggles
The Reporting & Analytics time toggles now include options for This Week and Last Week, This Month and Last Month, as well as This Year and Last Year. These new options are added alongside the existing rolling time toggles.
π οΈ Pull to Refresh
We've added 'pull to refresh' to the Guest Issues screen, allowing you to easily refresh for updates without having to go to the Home screen and back.
π System Flag
We've fixed a bug where, if you tapped the system-flag icon from the Edit Guest Issue screen to view all the issues with a matching phone or receipt number, it wouldn't show the other issues.
π Edit User
We've fixed a bug where, if an admin edits a user's name, it would incorrectly show in that user's activity stream that they edited their own name, when it should have shown the admin's name.