You can now create and manage multiple restaurants in the app, making it easier for multi-unit teams to stay organized.

We've replaced the "Send to App" feature with new Resolution Methods. Now, when creating an issue, you can choose how it will be resolved: in person, with a app reward, an offer card, or custom instructions. Issues that need follow-up are tagged as "Action Required," with push notifications sent to alert the relevant users on your team.

The main menu is now a tab bar, making it quicker to access key features. A new button above the keyboard also makes it faster to fill out text fields when documenting issues.

Activities are now grouped by date for better organization. Important activity details in Issue Details are highlighted in a special card for quick access. You can also sort activities in Issue Details to find what you need more easily.

The app now loads 50% faster, making it ready when you need it most.

We fixed a bug where dividers weren't showing on iPads and made small UI improvements for a smoother experience.

You can now import guest issues directly from a photo or screenshot of a CARES Report, simplifying the process of tracking all issues in one place.

We've made several interaction, performance, and UI improvements across Settings for a smoother and more intuitive experience.

Measure guest satisfaction and likelihood of revisiting after settling an issue.

Adjust the date an issue occurred, allowing for more accurate record-keeping.

Made onboarding and issue resolution more delightful.

Experience improved performance and a smoother, more beautiful interface.

Added a 60-day option to provide more flexibility when setting expiration dates for issues.

Fixed an issue where the Save button was incorrectly enabled on category sheets.

Fixed the expiration label not updating correctly after settling or unsettling an issue.

Fixed a bug that ordered issues in the wrong section.

Added an actionable insight to the issue details screen, helping you compare the value of settled issues to the current issue. This provides insight into whether your current resolution offer may be enough to win the guest back.

Added a new guest issue category called "Return Likelihood" to track how likely you think it is that the guest will return for their resolution.

Added links under certain features to help center articles, making it easier to learn more about specific functionalities.

Small UI improvements to enhance the iPad experience on iOS 18.

Made small adjustments to the color scheme to improve consistency and app accessibility.

Improved the help options in My Profile.

Replaced the Reactivity Rating category with Guest Mood to provide more helpful tracking options.

Fixed a small bug to improve the invite user experience.
​

You can now sign up and start a free trial directly in the app without needing a demo.

When a new user joins, they will get a quick guide to help them learn the app right away.

You can now use temporary Shared Access to complete actions without needing to sign into Shared Access from Home. This eliminates permission errors and makes tasks faster in the moment.

You can now delete users from your team directly in the app, without needing to contact support.

We've added new options so you can filter issues by type and order method.

Improved the Shared Access feature for better performance.

Made small updates to improve the look and feel of the app.

Fixed an issue where changes to user profiles didn't show up right away.

Resolved some minor bugs for a smoother experience.
​

You can now measure waste by weight or volume, in addition to quantity.

Added the ability to clear category selections for issues and waste.

A collapsible activity stream has been added to the issue details screen for easier viewing.

You can now require category selection for issues and waste to ensure complete data entry.

Added a button to mark issues as settled without needing to add resolutions.

New notification options for Marked as Send to App, Waste Recorded, and Waste Donated.

Tapping issue activities in the activity stream will now bring you to the issue details screen.

Tapping an issue notification will take you to the issue details screen.

The mark as donation toggle has been improved for better usability.

Various UI improvements throughout the app for a more beautifully simple experience.

Made editing easier to find and more intuitive throughout the app.

Creating or editing categories now displays type selections in a more intuitive manner.

Optimized the app for better speed and performance.

Added pull-to-refresh functionality across the app.

Addressed minor bugs.

We've introduced a game-changing new feature for easier team device sharing. Tap the door icon, enter your PIN, and access your account without needing your email and password. Learn more about Using Shared Access.

We've introduced notifications to help you stay updated more easily. Get alerts for new and settled guest issues by configuring in My Profile → Notifications.

Instead of tapping the location icon at the top left, you can now tap your location name with a drop-down arrow to switch locations.

Previously, the activity stream under the details screen wouldn't immediately display new activities. Now, it's as it should be.

To make it easier to find the activities you're looking for, we've added a search feature to the Activity Stream. You can easily search by reporter, description, or name.

Now, by tapping the system-flag icon in the Details screen, you can see all the issues that have a matching phone or receipt number.

The Reporting & Analytics time toggles now include options for This Week and Last Week, This Month and Last Month, as well as This Year and Last Year. These new options are added alongside the existing rolling time toggles.

We've added 'pull to refresh' to the Guest Issues screen, allowing you to easily refresh for updates without having to go to the Home screen and back.

We've fixed a bug where, if you tapped the system-flag icon from the Edit Guest Issue screen to view all the issues with a matching phone or receipt number, it wouldn't show the other issues.

We've fixed a bug where, if an admin edits a user's name, it would incorrectly show in that user's activity stream that they edited their own name, when it should have shown the admin's name.