Swipestorm

A mobile screen displaying a customer issue in the "Restore" app. The header says "Details," and below that, the user's information is listed as "Sarah McDowell" with a phone number "555-867-5309." A description of the issue reads, "Sarah received 4 strawberry milkshakes instead of chocolate." There are tags underneath, such as "Order 1002345," "Afternoon," "Wrong Item," and status indicators like "Unsettled" in red and "Expires in 26 Days" in green. Below this section, a heading "Resolutions" is visible. There is also a purple edit icon next to the user's name.

Tap the Edit button (pencil icon) in the issue card.

Make any necessary changes to the issue's details.

1. Locate and select the guest issue.
2. Tap the Edit button (pencil icon) in the issue card.
3. Make any necessary changes to the issue's details.
4. Tap Save.

A mobile screen showing the edit mode in the "Restore" app, which appears after tapping the purple edit icon from the previous screen. The screen shows dropdown menus labeled "Afternoon" and "30 Days" with additional options below. There is a toggle switch next to the option "Mark as Settled," which is currently turned off, and a red "Delete Issue" button at the bottom.

1. Locate and select the guest issue.
2. Tap the Edit button (pencil icon) in the issue card.
3. Tap Delete Issue.

Editing or Deleting a Guest Issue

Create a custom design with text, images, and links

Restore

Rotations

Apps

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Editing or Deleting a Guest Issue

How to Edit a Guest Issue

How to Delete a Guest Issue