Swipestorm

A mobile screen displaying a customer issue in the "Restore" app. The header says "Details," and below that, the user's information is listed as "Sarah McDowell" with a phone number "555-867-5309." A description of the issue reads, "Sarah received 4 strawberry milkshakes instead of chocolate." There are tags underneath, such as "Order 1002345," "Afternoon," "Wrong Item," and status indicators like "Unsettled" in red and "Expires in 26 Days" in green. Below this section, a heading "Resolutions" is visible. There is also a purple edit icon next to the user's name.

Tap the Edit button (pencil icon) in the issue card.

Make any necessary changes to the issue's details.

1. Locate and select the guest issue.
2. Tap the Edit button (pencil icon) in the issue card.
3. Make any necessary changes to the issue's details.
4. Tap Save.

A mobile screen showing the edit mode in the "Restore" app, which appears after tapping the purple edit icon from the previous screen. The screen shows dropdown menus labeled "Afternoon" and "30 Days" with additional options below. There is a toggle switch next to the option "Mark as Settled," which is currently turned off, and a red "Delete Issue" button at the bottom.

1. Locate and select the guest issue.
2. Tap the Edit button (pencil icon) in the issue card.
3. Tap Delete Issue.

Editing or Deleting a Guest Issue

Get the Restore app

Resources

Go to Restore

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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How to Edit a Guest Issue

How to Delete a Guest Issue