Overview
In Restore, guest issues can have multiple resolution items. An issue is automatically marked as 'Settled' only when all its resolutions are resolved.
Example: If an issue has three resolutions and only two are resolved, the issue remains unsettled until the third resolution is resolved.
How to Resolve a Resolution
Locate and select the guest issue.
Swipe right on the resolution to reveal the swipe actions.
Tap the Resolve button (checkbox icon) or the resolution itself.
Note: For resolutions with a quantity greater than one, you'll need to repeat the settling action for each unit of the resolution quantity.
How to Unresolve a Resolution
Locate and select the guest issue.
Swipe right on the resolution to reveal the swipe actions.
Tap the Unresolve button (checkbox icon) or the resolution itself.