What is a Resolution Method?
A resolution method is selected when creating a guest issue. It helps teams communicate how to resolve an issue.
Resolving issues in person can show extra care but may disrupt operations, such as needing to promo-free items.
Sending a reward to the guest's account allows them to redeem it at their convenience without team intervention.
Other methods, like calling or emailing the guest, can acknowledge their feedback and express gratitude.
Resolution Method Options
In Person: Resolve the issue during the guest's next visit.
App Reward: Send a reward directly to the guest's account in your restaurant's mobile app.
Offer Card: Mail a physical offer card to the guest's address.
Custom: Use your unique instructions to resolve the issue.
Action Required Tag
If the resolution method is In Person, no action is required. Your team can resolve the issue during the guest's next visit, or the issue will expire after a set number of days.
If the method is App Reward, Offer Card, or Custom, the issue will be tagged with 'Action Required' to alert your team that further steps are needed.
Tip: You can receive notifications for new issues tagged with 'Action Required'. Learn more about Receiving Notifications.