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Understanding and Using "Send to App"
Understanding and Using "Send to App"
Nathan Catapano avatar
Written by Nathan Catapano
Updated this week

Introduction

"Send to App" in Restore allows you to tag a guest issue for resolution through your organization's rewards app. This provides a personalized and convenient resolution experience for your guests.

Note: Using "Send to App" marks the issue with a tag. It doesn't automatically send the reward to the guest's rewards app account or settle the issue. It indicates that your team should manually fulfill this step.

How to Mark an Issue as "Send to App"

  1. Find and select the guest issue.

  2. Tap the "..." icon at the top right.

  3. Select "Mark as Send to App".

  4. Enter the guest's app account info.

  5. Tap "Save".

How to Unmark an Issue as "Send to App"

  1. Find and select the guest issue.

  2. Tap the "..." icon at the top right.

  3. Select "Unmark as Send to App".

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