Introduction
Labor cost data helps analyze the costs of resolving issues.
Hourly Wage
Hourly Wage is the average hourly wage of employees. For accurate analytics, it's best to use the average wage of those using the app, but you can use any value that's easier for you to calculate.
Resolution Time
Resolution Time is the total time, in minutes, it takes to resolve an issue from start to finish. It represents the time taken away from the operation to handle an issue.