Swipestorm

A mobile screen showing a "New Issue" form in the "Restore" app. At the top, there are buttons for "Cancel" on the left and "Create" on the right. The section below is labeled "Customer Name," with the name "Steven Stringer" entered. Beneath that is a field for "Phone Number," displaying "404-925-0474," with an outlined red flag icon next to it. The next section shows "Receipt Number" with the number "369102."

An outlined red flag is automatically applied when Restore detects a matching phone number or receipt number with a previous issue.

This helps identify potential abuse and provides an opportunity to review the guest's history.

- An outlined red flag is automatically applied when Restore detects a matching phone number or receipt number with a previous issue.
- This helps identify potential abuse and provides an opportunity to review the guest's history.

A mobile screen displaying a customer issue in the "Restore" app. The header says "Details," and below that, the user's information is listed as "James O'Hara" with a phone number "555-234-5678." The issue is described as "James was missing a cookie. He ordered 2 and only had 1 in the bag." There are tags underneath, such as "Order 1002446," "Dinner," "Missing Item," and status indicators like "Unsettled" in red and "Expires in 26 Days" in green. On the right, there is an solid red flag icon. Additionally, there is a purple edit icon next to the user's name, allowing further actions.

A solid red flag can be manually applied by you or your team to mark issues that require further investigation, are high priority, or need team discussion.

A gray outlined flag means no flag has been applied to the issue.

1. A solid red flag can be manually applied by you or your team to mark issues that require further investigation, are high priority, or need team discussion.
2. A gray outlined flag means no flag has been applied to the issue.

Tap the More button (ellipsis icon) in the top-right of the screen.

1. Locate and select the guest issue.
2. Tap the More button (ellipsis icon) in the top-right of the screen.
3. Select Flag Guest Issue.

1. Locate and select the guest issue.
2. Tap the More button (ellipsis icon) in the top-right of the screen.
3. Select Unflag Guest Issue.

Types of Flags

System Flag

Manual Flag

How to Manually Flag an Issue

How to Unflag an Issue